Shipping Policy

Last updated: 15 September 2026

Every Toto's Botanica piece is crocheted by hand after you order. This page explains where we deliver, how long it takes, and what it costs.

1. Where we deliver

We currently deliver within India only. We are not able to ship internationally at this time.

2. How long delivery takes

Because each piece is made to order, delivery takes usually within 7 days of your order being placed and paid. This covers both ready-made designs and custom pieces.

Remote areas, courier delays, public holidays, and events outside our control can occasionally add a few days. If your order will be noticeably late, we’ll let you know by email.

3. Delivery charges

The Pune rate applies to PIN codes starting 411 or 412. The delivery charge is calculated from your PIN code and shown at checkout before you pay. It is charged once per order, however many pieces you buy.

4. Tracking your order

When your order is dispatched we’ll email you a tracking link so you can follow it to your door.

5. Your delivery address

Please double-check your address, PIN code, and phone number at checkout. If a parcel is returned to us because an address was incomplete or incorrect, or because nobody was available to receive it after repeated attempts, we’ll contact you to arrange re-delivery. The courier charge for sending it again may be payable.

6. Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please see our Cancellation & Refund Policy for how to report it.

7. Questions

Get in touch through our Contact page or email totosbotanica@gmail.com.