Toto's BotanicaShipping Policy
Last updated: 22 September 2026
Every Toto's Botanica piece is made by hand after you order. This page explains where we deliver, how long it takes, and what it costs.
1. Where we deliver
We currently deliver within India only. We are not able to ship internationally at this time.
2. How long delivery takes
Because each piece is made to order, delivery takes usually within 7 days of your order being placed and paid. This covers both ready-made designs and custom pieces.
Remote areas, courier delays, public holidays, and events outside our control can occasionally add a few days. If your order will be noticeably late, we’ll let you know by email.
3. Delivery charges
Couriers charge by the size of the box, so delivery depends on the box your order needs and where it’s going. Your whole order ships together in one box, and the charge is shown at checkout before you pay.
| Box | Pune | Rest of India |
|---|---|---|
| Small box — 1–2 single stems or a small pot | ₹49 | ₹99 |
| Medium box — a bouquet, or 3 or more stems | ₹49 | ₹199 |
| Large box — a small or medium arrangement, or 2 or more bouquets | ₹99 | ₹499 |
| Extra-large box — a large arrangement | ₹149 | ₹799 |
Free delivery: in Pune, on orders of ₹749 or more. Elsewhere in India, on orders of ₹1,499 or more that fit a small box or medium box. Larger arrangements always pay delivery outside Pune, because they cost much more to courier.
The Pune rates apply to PIN codes starting 411 or 412.
Free pickup in Pune:choose “Pick up” at checkout and pay no delivery charge. Once your order is ready, we’ll message you on WhatsApp with the pickup point and a time that suits you.
4. Tracking your order
When your order is dispatched we’ll email you a tracking link so you can follow it to your door.
5. Your delivery address
Please double-check your address, PIN code, and phone number at checkout. If a parcel is returned to us because an address was incomplete or incorrect, or because nobody was available to receive it after repeated attempts, we’ll contact you to arrange re-delivery. The courier charge for sending it again may be payable.
6. Damaged or incorrect items
If your order arrives damaged or you received the wrong item, please see our Cancellation & Refund Policy for how to report it.
7. Questions
Get in touch through our Contact page or email totosbotanica@gmail.com.